IT Help Desk Technician

Job Description

ATA is seeking an IT Help Desk Technician to provide technical support to our company’s staff. The Technician should have good technical knowledge of computer systems, hardware and software. They should be able to understand and troubleshoot a problem as well as effectively communicate its solution. The Technician will be expected to respond quickly to technical issues in order to minimize downtime of our employees. The performance goals for the position are to provide fast and useful technical assistance in order to support the working availability of our IT infrastructure and to identify and implement corrective and preventative changes to sustain and improve availability.

Essential Functions: 

  • - Primary initial point of contact for ATA employees seeking technical IT assistance via
      ticket, phone, or email

  • - Perform on-site and remote troubleshooting of IT problems, and will also be responsible for
      installing and maintaining ATA provided software

  • - Will prepare and deploy new computers, as well as work with user to ensure they have
      all of the IT tools they need to effectively perform their job functions

  • - Training staff on ATA provided software

  • - Responsible for ensuring all endpoints are up to date on security patches on a week-to-week
      basis using an endpoint management portal

  • - Assist in training staff on use and employment of security measures

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work: 

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.


Travel is primarily local during the business day, although some out-of-area and overnight travel may be required.

Required Education and Experience: 

  • - High School Diploma/GED

  • - Help Desk experience

  • - Knowledge of basic operating systems including Windows and Linux

  • - Understanding of computer systems, mobile devices, and other tech products

  • - Basic troubleshooting skills; diagnosing and resolving issues

  • - Must have excellent interpersonal communication skills; will be required to interact with
      customers, designers, engineers and development team members

Preferred Education and Experience: 

  • - Minimum of two (2) years directly relevant Help Desk experience

  • - Ability to work on multiple concurrent tasks, diverse workload, and changing priorities

  • - Experience with patch management

Location: Albuquerque, NM

ATA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. ATA conforms to the spirit as well as to the letter of all applicable laws and regulations. Please send all resumes, including cover letters, to Human Resources at Applied Technology Associates, 1300 Britt Street SE, Albuquerque, NM 87123. You may also fax them to (505) 998-2397, or e-mail them to  PLEASE REFER TO DOCKET No. ATA20181105.

Back to ATA Careers.

A-Tech Corporation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. A-Tech Corporation will provide reasonable accommodations to individuals with disabilities as provided by federal, state, and local laws.

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